205 - Intentional Conflict Management: Create New Skills for Those Difficult Conversations at Work and at Home
Intentional Conflict Management: Create New
Skills for Those Difficult Conversations at Work and at Home
Attendees will discover tools to facilitate “difficult employee
conversations,” a major pain point for many supervisors. Gain confidence in
handling conflicts whether they are with the boss, coworkers, clients, team
members and even family members at home.
Learn the Alignment Model, a process used for effective conflict
management
Improve listening skills by practicing the three levels of
listening
Increase Emotional Intelligence by learning about the human body’s
response to stress
Ken Carlson, PCC, CPCC - Executive Coach and Leadership
Trainer, Authentic Development, Chicago, IL
Maureen Glass,
CPCC - Executive Coach and Leadership Development Consultant,
Maureen Glass Consulting LLC, Westmont, IL
FOS: 2 Personal Development