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Please note that this course is from a third-party vendor, The Carroll-Keller Group. We strongly recommend registering no later than one-hour before the course begins. Please contact Dean Carroll if you do not receive your invitation via email at least 24 hours before the course begins: 630-495-0505 or [email protected] Thank you.

 

Date(s):

05/19/2021 - 05/20/2021

Registration Open:

8:45 AM - 9:00 AM

Time:

9:00 AM - 12:00 PM

Facility:

Online

Meeting Type:

Courses

CPE Credit:

6.00

Field(s) Of Study:

Personal Development (6.00)

Level of Knowledge:

All

Price:

Member: $255.00
Nonmember: $295.00

Discounts available:

Not Available

Overview

This is a 6-hour workshop. Sessions are scheduled from 9am-12pm CST and presented over 2 days.

This workshop aims to equip participants with the skills required to use strategies to solve problems and make decisions and to ensure that the outcomes are aligned to the organization’s needs. It is an interactive workshop which attendees will develop and use the strategies presented to improve the efficiency and effectiveness of their decisions.

Participants will be able to:

  • Contextualize an issue
  • Have the capability to think innovatively to solve problems
  • Apply simple, flexible and effective frameworks to problem solving and decision making
  • Select the appropriate problem solving and decision making techniques for different situations
  • Make decisions taking into account all variables, including human capital consequences

Content

PROBLEM SOLVING AND DECISION MAKING CONCEPTS

  • What, Why, When, Where, Who Strategies
  • Building the Skill Sets
  • Context
  • Inductive, Deductive, and Abductive Thinking
  • Self-Assessment

PROBLEM SOLVING

  • Summary of Techniques
  • Techniques
  • Force Field Analysis
  • The Fishbone Diagram
  • The 5 Why Technique
  • Affinity Diagram
  • Critical Thinking Steps
  • Design Thinking

DECISION-MAKING

  • How to Make Decisions
  • Techniques
  • Effort/Impact Grid
  • How to Prioritize
  • Prioritization Matrix
  • Group Decision Making Steps
  • Multi-Voting
  • Nominal Group Technique

TAKE ACTION

  • Apply Techniques to Work Situations
  • A Competency Checklist
  • Key Learning
  • Commitments