Internal Customers: Winning from the Inside Out (C51015)


Cancellation Policy

Please note that this webinar Is from a third party vendor, CPA Crossings. We strongly recommend registering no later than one-hour before the webinar begins. Please contact CPA Crossings webinar hotline if you do Not receive your webinar invitation via email within five minutes after registering:  877-370-2220 ext. 1. Thank you.

Date(s):

09/20/2021

Registration Open:

12:00 AM - 4:00 PM

Time:

4:00 PM - 5:00 PM

Facility:

 Online

Meeting Type:

Webinars

CPE Credit:

1.00

Field(s) Of Study:

Business Management & Organization (1.00)

Level of Knowledge:

Basic

Price:

Member: $49.00
Nonmember: $69.00

Individual Discounts:

Not Available

Overview

After attending this presentation you will be able to...

  • Describe how a focus on employees first can drive sales results
  • List the steps you can take to change the focus to employees first and customers second
  • Identify language that changes an employee’s perception of who is important to the organization and why
  • Create a journey map
  • Identify how to use your mission, vision and strategy with internal customers to influence outcomes
  • Identify stakeholders using journey maps and list engagement techniques
  • Describe examples of touchpoints and list techniques to maximize them
  • List consulting skills necessary to provide excellent internal customer service
  • List techniques to build trust with internal customers virtually

Highlights

The major topics that will be covered in this class include: 

  • Steps to move to/improve the internal focus to employees first, customers second and its value proposition in driving better external customer service 
  • The psychology and importance of language in communicating employee value 
  • Create a journey map of your internal customers to identify all your team's touchpoints within your organization, their motivation and pain points, and their current and desired journey 
  • The role of your team's mission, vision and strategy when working with internal customers 
  • The role of stakeholders and how to use journey maps to identify and manage them 
  • How to maximize the team's touchpoints with your internal customers 
  • What consulting skills your team needs to provide excellent internal customer service 
  • How to pivot to building trust with your internal customers digitally

Speaker(s)

Prerequisites

None