Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service (C59863)

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Cancellation Policy

Available Until:

7/24/2025

Registration Open:

onDemand

Time:

onDemand

Facility:

 onDemand

Meeting Type:

CPEOnDemand

CPE Credit:

1.00

Field(s) Of Study:

Communications and Marketing (1.00)

Level of Knowledge:

Basic

Price:

Member: $35.00
Nonmember: $45.00

Individual Discounts:

Not Available

Group Discounts:

Not Available

Overview

Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Learn to compete when will be measured by value, contribution, impact and sustainability.

Highlights

Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Competition is no longer just down the street. Clients are demanding more value, and wanting a shift from reactive reporting to real time services. In the future, the customer experience will be measured by value, contribution, impact and sustainability.

Speaker(s)

Prerequisites

Prior experience working with customers to achieve a higher level of customer satisfaction.