Coaching and Counseling Skills: Having the Difficult and Crucial Conversations - Virtual (C71319)

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Cancellation Policy

Please note that this course is from a third-party vendor, The Carroll-Keller Group. If you cancel less than 7 days in advance of the session, fees are nonrefundable. We strongly recommend registering no later than 24 hours before the course begins. Please contact Sue Malan if you do not receive the event logistics via email at least 24 hours before the course begins: [email protected] or 630-495-0505. Thank you.

Date(s):

09/23/2025

Registration Open:

8:45 AM - 9:00 AM

Time:

9:00 AM - 4:30 PM

Facility:

 Online

Meeting Type:

Courses

CPE Credit:

6.50

Field(s) Of Study:

Personal Development (6.50)

Level of Knowledge:

Intermediate

Price:

Member: $295.00
Nonmember: $335.00

Individual Discounts:

Not Available

Group Discounts:

10+ Registrants - Non-Member Discount: 5.00%
20+ Registrants - Discount: 10.00%

Overview

As a manager, you could spend all of your time going to meetings. Don’t!

You could spend most of your time reviewing metrics and generating reports. Don’t!

You could spend most of your time doing a lot of things, because a manager has a lot of things to do, but there is no more important use of your time than working with your team members to coach and counsel them to improved performance.

Whether you are working with a new employee or a seasoned veteran, there is always something you could be doing in the way of coaching and counseling that can help your team members sharpen their skills and solve problems that will boost their performance.

Successful managers realize that in today’s extremely competitive environment all team members must be performing at 100% to produce outstanding results.

This intensive workshop will develop the key skills to help you deliver world class coaching and counseling to dramatically improve performance. Through a series of activities, interactive exercises, role plays and case studies you will develop best practice skills to boost the productivity of your entire team.

Other Information:

  • The session will be delivered on the Zoom platform so all participants will work from their own workspace and use their own computer. Zoom has video capability but, if the participant’s computer is not equipped with a camera, audio will also work. 
  • The session will be limited to 25 participants to allow for, and ensure, maximum interaction, participation and engagement.

Highlights

Key Learning Outcomes:

  • Understand how to deliver feedback to both praise and correct team members while developing a positive atmosphere going forward. 
  • Learn how to confidently have difficult conversations early and develop an effective and mutually agreeable action plan. 
  • How to identify and work with different behavior styles to provide coaching and counseling support that will be meaningful for all team members. 
  • Develop strategies and skills to effectively address and resolve conflicts leading to the highest quality outcomes. 
  • Learn proven communication techniques that increase the impact and understanding of information amongst all team members. 
  • Understand how to turn the performance review session into a productive coaching session and strategically guide all team members to improved performance. 
  • Clearly understand the distinction between “coaching” and “counseling” and when they are appropriate.

Speaker(s)