The major topics that will be covered in this course include:
- What do we mean by quality?
- Why does quality pay off?
- Total quality management, including lean and six sigma.
- The four elements of the cost of quality.
- Practical prevention activities.
- The necessity of appraisal and why quality cannot be inspected into a process.
- Sources of internal failure and other sources you may not have considered.
- External failure and the hidden costs of 'shortcuts'.
- Creating an effective and actionable cost of quality report.